Health Care Research

Measuring What Matters Most to Older Adults
Many existing quality measures do not effectively measure what is most important to individuals, particularly older adults experiencing disability. We need a new approach to measurement that assesses how well organizations are helping people to achieve the outcomes they self-identify as important – we call these person-driven outcomes.

Goals to Care: How to Keep the Person in “Person-Centered”
The ability to understand what is most important to an individual is foundational to the provision of person-centered care. The ability for providers and care managers to communicate and coordinate care based on a shared understanding of the individual’s goals directly impacts the outcomes and experience of the person receiving care. Although commonsense, application of these principles is anything but commonplace.

NCQA Spotlight Webinar on Women’s Health
Approaches to Improving Unintended Pregnancy Rates in the United States.

Setting Goals with People with Complex Needs: A Collaborative Approach
People who have or who are at risk for complicated health conditions (e.g. those over the age of 65 and/or people with physical, intellectual or developmental disabilities) depend on person-centered care management to meet their needs, preferences and goals.

Policy Approaches to Advancing Person-Centered Outcome Measurement
Quality of care for people with complex needs begins with a person-centered assessment and care planning process that addresses what is most important to the individual. Better integration can improve care for people with complex needs, but failure to rigorously measure quality could result in cost savings at the expense of quality.  

Women’s Health: Approaches to Improving Unintended Pregnancy Rates
Contraception and reproductive health are important aspects of women’s health and of comprehensive, patient-centered care.  

Centers for Disease Control and Prevention Million Hearts® Collaboration

Building a Strategy to Leverage Health Information Technology to Support Patient and Family Engagement

Issue Brief | Quality of Child Health Care
Expanding the Scope and Flexibility of Measurement Approaches (May 2009)

Measures for Dual-Eligibles
A March 2013 white paper, developed with support from The SCAN Foundation, describes a strategy for evaluating the quality and person-centeredness of integrated care.

CLAS: Health Care Disparities


The Reliability of Provider Profiling: A Tutorial

Overuse and Appropriateness Conference Summary

Appropriate Antibiotic Use with Acute Bronchitis

Publications and Presentations


Improving Chlamydia Screening 
  Strategies from Top Performing Health Plans

Reports Using HEDIS/CAHPS® Data

NCQA maintains several databases on health care quality for MCOs and physician groups. Databases are available for use by researchers. Several examples of past collaborations or use of NCQA data sources can be found online.

View NCQA Benchmarks

NCQA Health Care Research Resources

Quality Compass

Quality Solutions Group